Have Questions? Don’t hesitate to reach out!

Complete the form below to start the screening process. A member of our team will contact you shortly to guide you through the next steps.

Phone: 205-722-7294

Email: info@jracc.org

Frequently Asked Questions

Do you accept insurance and EAP (Employee Assistance Program) Benefits?

Insurance Plans:

  • Blue Cross & Blue Shield (BCBS/Anthem)
  • Cigna
  • United Healthcare
  • All Kids

EAP Providers:

  • Behavioral Health Systems (BHS)
  • American Behavioral
  • Uprise Health
  • New Directions

We are also actively working to become approved providers with additional insurance plans and EAP programs. If you don’t see your provider listed, feel free to reach out to us for the latest updates.
If you have insurance or an EAP plan that we accept, we will work with you to ensure you can use your benefits smoothly. This includes providing you with the necessary documentation, such as receipts, to help you submit claims for possible reimbursement.

Not sure if your benefits will cover therapy? We recommend checking with your insurance company or EAP provider directly to understand your coverage, copays, or any limits on the number of sessions. Our team is also happy to assist with any questions about using your benefits.

Please Note: Insurance and EAP benefits typically cover specific types of therapy services, so it’s important to verify what is included under your plan before your first session.

What are your rates?

We offer a range of rates based on the type of session and the clinician’s licensure. Below is an overview of our standard rates:

Private Practice – Full Fee:

  • Intake Session: $150.00
  • Individual Counseling: $150.00
  • Couples or Family Counseling: $170.00
  • No Show/Cancellation Fee: $100.00

Private Practice – Discounted Rate (Provisionally Licensed Counselor):

  • Intake Session: $75.00
  • Individual Counseling: $60.00
  • Couples or Family Counseling: $80.00
  • No Show/Cancellation Fee: $60.00

Additional fees may include:

Late Cancellation Fees: If a session is cancelled with less than 24 hours’ notice, the full session fee may be charged.
Administrative Fees: Costs associated with requests such as record transfers or paperwork completion.
Payment Discrepancies: Clients are responsible for any fees associated with failed payments or disputed charges, including investigation and resolution efforts.

Please note that if financial constraints are a concern, we do offer limited sliding-scale slots based on income for those who qualify. Feel free to reach out to us for more information or to discuss your options.

Are there any additional service charges I should be aware of?

Yes, some additional services may incur separate charges. Please note that these charges are not covered by insurance and may not be eligible for reimbursement. Below is a list of these charges:

  • Late Cancellation/No Show Fee:
    $100.00 or the full session fee (based on sliding scale or discounted fee) if a session is cancelled with less than 24 hours’ notice.
  • Medical Records Request:
    $1.00 per page for the first 25 pages, then $0.50 per page for each additional page. Payment is required before the information is released to the client or third party.
  • Completion of Documents:
    $60.00 per form or letter (e.g., Family Medical Leave Act (FMLA) forms, disability forms, treatment summary letters). Payment must be made before the documentation is released.
  • Consultation Services:
    $50.00 per hour for services such as Individualized Educational Plan (IEP) meetings and coordination of care. Payment for one hour is required upfront, with unused time credited back to the client.
  • Court/Subpoena Preparation:
    $100.00 per hour, with an estimated 3 hours required, totaling $300.00. Payment is required upfront, and any unused funds will be credited back to the client.
  • Court Appearance/Testimony:
    $150.00 per hour (virtual or in-person), with an estimated 4 hours required, totaling $600.00. This estimate includes time for travel, waiting, and other related activities. Payment is required upfront, with any unused funds credited back to the client.

Example Estimate for Court-Related Services:
Court Preparation: 3 hours x $100/hour = $300.00
Court Appearance/Testimony: 4 hours x $150/hour = $600.00
Total Estimated Cost: $900.00

Please Note:
Payment for both court preparation and court appearances is required upfront. Any unused funds will be credited back to the client.
Additional costs beyond the initial estimate will be charged to the card on file.

If you have any questions about these charges or need further clarification, please contact our office. We’re here to help ensure that you understand all aspects of your care.

What is the No Surprises Act and how does it affect my care?

The No Surprises Act is a federal law that protects clients from unexpected medical bills, including those for mental health services. It ensures that clients have the right to receive a Good Faith Estimate of expected charges for therapy services when paying out-of-pocket, helping you understand the potential costs before starting services.

What is a Good Faith Estimate?

A Good Faith Estimate is a document that outlines the expected costs for your therapy services, including any out-of-pocket expenses. This estimate is designed to ensure transparency, helping you understand what you might be charged before you begin receiving services.

When will I receive a Good Faith Estimate?
If you choose to pay privately (without using insurance or EAP benefits), you will automatically receive a Good Faith Estimate as part of your intake paperwork.
This estimate will provide a detailed breakdown of the costs for your therapy sessions, allowing you to be fully informed about your financial responsibilities before you begin treatment.

What if the actual costs differ from my Good Faith Estimate?
If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.
You can initiate the dispute resolution process through the Department of Health and Human Services (HHS). Our team is here to assist you in understanding your rights and guiding you through the process, if needed.

Where can I find more information about my rights under the No Surprises Act?
For more detailed information about your rights and the No Surprises Act, visit the official website of the Centers for Medicare & Medicaid Services (CMS): https://www.cms.gov/nosurprises.
Our team is also available to answer any questions you may have about how this law applies to your care. Feel free to contact us at info@jracc.org or 205-722-7294.